Friday, August 20, 2010

Air Force Two knocks over small plane on Long Island

Are we talking here about the mishaps involving the Vice President Joseph R. Biden or an aviation safety issue?
Definitely, Mr. Biden has nothing to do with the incident as long as he did not volunteer to help the captain.
Considering the fact that the private plane was not occupied, the reason of the accident could be either:
1) the control tower crew of the airport.
2) the cockpit crew of Air Force Two.

Date: 15 August 2010 commenting on http://www.myfoxny.com/

Monday, August 2, 2010

Juba: Capital of an almost state

There is no way for any cabin crew to feel superior over passengers. This is against the basics of customer service. That is quite outrageous considering that Mr. Alaa Ashour, chairman of EgyptAir said when Air Transport World interviewed him back in March 2010:
Quote
Meanwhile, the carrier is moving forward with a comprehensive product upgrade throughout its fleet, including new catering and a reinforced "we care" service approach. At the end of January it commenced a vast training program for its 7,300-strong workforce, involving everybody from the call center to station managers to flight crew, about the importance of customer service.
Unquote

EgyptAir is about to extend some of its Cairo-Khartoum flights to Juba. Obviously, there are some valid commercial reasons for EgyptAir to establish its brand early in the to-be-announced country. Having said so, it might be imperative for EgyptAir to build a good image for itself in such a new market.

Date: 30 July 2010 commenting on http://www.almasryalyoum.com/en/

Sunday, August 1, 2010

The need for airport innovation

It is not only airports which need innovative ideas to improve their operation and profitability. Nontraditional approaches are widely needed in various domains of our daily life.
Without violating both the basics and ethics, we should be looking for something new. With ever-changing business and life dynamics, the best adoptable slogan for better future could be “continuous pursuit for excellence.”

Date: 30 July 2010 commenting on http://blogs.forbes.com/wheelsup/