Generally speaking, making its non-fully utilized fleet available for lease is an advantage for EgyptAir. That advantage will be maximized in case of wet lease as the airline would be able to utilize its surplus of crewmembers as well.
For Air Nigeria, the case is not necessarily the same. It is true that the airline would satisfy its short-term operational needs. However, leasing specifically from EgyptAir is a separate issue and has two strong points of concern. They are language and quality of service.
Unfortunately, EgyptAir cabin crewmembers speak the Egyptian dialect of Arabic language plus limited, if any, English language. That issue would have its negative impact on the communication quality between the cabin crew and the passengers of Air Nigeria and consequently the service quality. Putting the language aside, did Air Nigeria carefully check the level of customer-centricity of EgyptAir cabin crew before signing the ACMI lease?
To be on the safe side, Air Nigeria is advised to use its own crewmembers side by side with EgyptAir crewmembers for the sake of improving issues of both language and quality. Alternatively, damp lease, rather than wet lease, would resolve the previously-mentioned issues.
Date: 17 May 2012 commenting on http://leadership.ng/nga/
For Air Nigeria, the case is not necessarily the same. It is true that the airline would satisfy its short-term operational needs. However, leasing specifically from EgyptAir is a separate issue and has two strong points of concern. They are language and quality of service.
Unfortunately, EgyptAir cabin crewmembers speak the Egyptian dialect of Arabic language plus limited, if any, English language. That issue would have its negative impact on the communication quality between the cabin crew and the passengers of Air Nigeria and consequently the service quality. Putting the language aside, did Air Nigeria carefully check the level of customer-centricity of EgyptAir cabin crew before signing the ACMI lease?
To be on the safe side, Air Nigeria is advised to use its own crewmembers side by side with EgyptAir crewmembers for the sake of improving issues of both language and quality. Alternatively, damp lease, rather than wet lease, would resolve the previously-mentioned issues.
Date: 17 May 2012 commenting on http://leadership.ng/nga/
