BA all-business flight grounded by engine fault on second day

What a joke! What a bungled promise!
Did we hear about sacking someone for the job badly done?
They can make only noise without delivering something tangible.
They forgot to advertise that the service is intended for business passengers who prefer to waste their valuable time waiting at the business lounge.
Sir Richard Branson is definitely lucky to compete with such an inefficient management team.

Date: 01 October 2009 commenting on http://www.thetimes.co.uk/

Up in the air

It was totally unexpected for the airlines to treat their high-yield passengers like that. Passengers of both first class and business class are simply considered the bread and butter for any airline company.
A valid question should be asked about the reason for choosing British Airways and ignoring its rival Virgin Atlantic.
I am wondering about the reason for a business leader like the article writer to prefer handling the case in such a relaxed tone. I would say that he is eligible to use more decibels in delivering a sharp message to BA management and its field representatives.

Date: 18 February 2010 commenting on http://www.forbes.com/