EasyJet to go live on Sabre next year

EasyJet modifies distribution channels:
The internet has enabled major airlines to reduce their distribution costs. In addition to the savings from selling directly to their customers online, they have restructured their compensation schemes with both travel agencies and GDSs. That situation will contribute to evolve as airlines pressure travel agencies and GDSs to further reduce costs. So, for EasyJet not to offer corporate deals and discounts is a logical decision. It will join Sabre to increase distribution channels only without changing its other marketing variables.
As a result of the evolved market conditions, many GDS operators are reinventing themselves in order to stay relevant as distribution providers. In addition to expanding and diversifying their products and services, their focus is on reducing internal costs and finding ways for the costs to be borne by users, not the airlines.
Email: management@ultraconsultants.net

Date: 17 October 2009 commenting on http://www.abtn.co.uk/

United removes website hold feature

This is somehow strange to be decided by an airline company to show its customer-friendliness. Instead of exerting some more efforts to keep their existing customers, they are doing something which might push the customers away.

Both canceling the non-ticketed booking within 24 hours, and canceling the ticketed booking within 24 hours without penalty have the SAME effect on the seat inventory but the former option is definitely more customer-friendly.

The feature of auto-cancellation due to expired time-limit has been there since almost the dawn of the automated reservation systems. That feature could be simply used without dissatisfying the customers and without negatively affecting the seat inventory of United Airlines.

Published at: http://www.bnet.com/