Close shave for flyers on Nagpur flight

Low Cost Carriers (LCCs) normally maintain high levels of aircraft block hours and consequently, they have high levels of aircraft utilization. In fact, aircraft productivity (i.e., aircraft utilization) is a core operational issue for the business model of LCCs.
Having said so, it seems that the airport agents of Air Arabia in Nagpur have strict instructions about speedy boarding of passengers for outbound flights because they did so despite their awareness of the technical snag reported earlier at the touchdown of the very same aircraft at Nagpur Airport.
If airport gate agents will not allow the passengers to board the aircraft before getting the green-light from the cleaning crew, is it less important to board the passengers before receiving the go-ahead from the technical crew?
Will it make sense that speedy boarding of passengers is more important than the technical condition of the aircraft, and accordingly the safety of the passengers?

Date: 11 January 2011 commenting on http://timesofindia.indiatimes.com/

   

Egypt: Prime Minister inspects Cairo Airport

It is quite absurd that he was assured that passengers receive good treatment. Isn’t it supposed to be like that without saying?
Is the Prime Minister qualified enough to inspect the service quality at the airport? Consequently, hailing the efforts exerted by airport employees is highly questionable.

Date: 29 September 2012 commenting on http://allafrica.com/

IATA's policy toward quality issues

Juba: Capital of an almost state

There is no way for any cabin crew to feel superior over passengers. This is against the basics of customer service. That is quite outrageous considering that Mr. Alaa Ashour, chairman of EgyptAir said when Air Transport World interviewed him back in March 2010:
Quote
Meanwhile, the carrier is moving forward with a comprehensive product upgrade throughout its fleet, including new catering and a reinforced "we care" service approach. At the end of January it commenced a vast training program for its 7,300-strong workforce, involving everybody from the call center to station managers to flight crew, about the importance of customer service.
Unquote

EgyptAir is about to extend some of its Cairo-Khartoum flights to Juba. Obviously, there are some valid commercial reasons for EgyptAir to establish its brand early in the to-be-announced country. Having said so, it might be imperative for EgyptAir to build a good image for itself in such a new market.

Date: 30 July 2010 commenting on http://www.almasryalyoum.com/en/