Flight attendants flying high and on TV too

I can not agree with you more.
In-flight service is an extremely important component of the airline brand. However, the integrated concept of airline branding has a long way to go before being the norm. Unfortunately, some airline executives still look at the airline industry as a cash cow.
On the other hand, considerable number of today’s passengers has humble idea of what a good in-flight service is supposed to be. Putting extreme cases aside, those passengers - mostly from the third world countries - will be satisfied with the service they receive most of the time.

Date: 27 July 2011 commenting on http://christinenegroni.blogspot.com/