Tuesday, April 30, 2013

Roasted in the social media

Only roasted? United Airlines has been already charred. It has become no longer edible.
With the ever-increasing role and effect of social media channels, the only way for all kinds of businesses is to go back to basics. I am quite sure that the current economic crisis is a result of forgetting the basics and switching to greedy patterns of business. Mr. Madoff, who scammed the whole world, is just an example.
United Airlines was aware of the case from the beginning as its careless employees were carefully playing all major roles of the customer service drama. United Airlines failed to assess the potential damage when the case was totally under its control before pushing the passenger to the point of no return.
Obviously, social media is recreating the rules of the game. Are we expecting to see social media channels added to the list of Weapons of Mass Destruction (WMD)?

Date: 14 August 2009 commenting on http://www.aviationbusinessconsultants.com/

No comments: