Established and operating most of its lifespan under the Soviet umbrella, Aeroflot still lacks some skills needed for offering appropriate customer services.
Despite the fact that the flight delay was beyond the control of Aeroflot, the airline was supposed to offer its passengers a timely update about the situation as well as on-site proper compensation.
Welcome to the era of doing business the customers' way, not the providers' way.
Date: 12 August 2013 commenting on http://www.themoscowtimes.com/
Despite the fact that the flight delay was beyond the control of Aeroflot, the airline was supposed to offer its passengers a timely update about the situation as well as on-site proper compensation.
Welcome to the era of doing business the customers' way, not the providers' way.
Date: 12 August 2013 commenting on http://www.themoscowtimes.com/
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